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關於 customer services ，我們在網路上蒐集到這些相關的討論、資訊與評價

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在customer services這個產品中，有275篇Facebook貼文，粉絲數超過3,834的網紅eCloudvalley，也在其Facebook貼文中提到， Businesses are increasingly using machine learning (ML) to make near-real-time decisions, such as placing an ad, assigning a driver, recommending a pr...
　同時也有33部Youtube影片，追蹤數超過4萬的網紅李根興 Edwin商舖創業及投資分享，也在其Youtube影片中提到，哈佛知識分享: 做生意，七大困難選擇! 七條策略問題 Seven Strategy Questions《第四: 你公司要有邊「十誡」? 有什麼是不可做? 》 Steve Jobs 講過，"People think focus means saying yes to the thing you'...

customer services 在 eCloudvalley Facebook 的最佳貼文

eCloudvalley By eCloudvalley

2021-09-23 19:00:14 有 7 人按讚
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Businesses are increasingly using machine learning (ML) to make near-real-time decisions, such as placing an ad, assigning a driver, recommending a product, detecting fraudulent transactions, or even dynamically pricing products and services.

AWS observed the need of boosting customer happiness with data analytics and machine learning, so it specially invited Samuel from eCloudvalley to introduce three common patterns of customer data analytics and high-level implementation architecture in AWS Web Day.

Learn more about from the video 👉 https://hktw-resources.awscloud.com/aws-data-analytics-web-day-hong-kong/boosting-customer-happiness-with-data-analytics-and-machine-learning

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Cloud Computing has changed the world. This trend not only disrupts the IT industry but also disrupt the business model of managed services. Businesses move to the cloud to enjoy the flexibility and agility. Unfortunately, traditional managed services for on-premises is not agile enough and cannot fulfill the need of the customers. Like Albert Einstein once said, "We can’t solve problems with the same kind of thinking we used to create them.." Looking for Expert in Cloud As a born-in-cloud System Integrator, eCloudvalley start with a different approach. We understand that customers are looking for the expert in Cloud. That's why from Day 1, we are 100% focus on Cloud Technology. And we choose the best cloud provider which is Amazon Web Services (AWS). Starting from 2013, we start helping enterprises in Greater China to migrate and manage their infrastructure in the cloud environment. Lifecycle Management is the key One of the key differentiators of next-generation managed service provider is that we focus on lifecycle management. Not only will we help the customers to migrate their workload to the cloud, we help them to manage and optimize them continuously. We believe that with our ongoing optimization, it will create the largest value for our customers. DevOps is the future DevOps is the key in our managed services. We help our customers to build the Cloud Center of Excellence (CoE). We help them to reorganize the team with our expertise. One of the techniques we always used is to help the customers to educate the importance of DevOps and how other enterprises use DevOps to improve the efficiency. Last but not least - Automation Automation. Automation. Automation. We try to automate everything in our managed services. We build automation for standardization and fault tolerance. One of our methodologies is to design and build for failure. We build the self-healing mechanism to avoid downtime. All these tactics are based on automation script. We believe that the more automated our managed services offering, the more value that the customer can extract from our managed services.
eCloudvalley is the 1st AWS Premier Consulting Partner in Greater China Region (GCR) with a mission to evolve customer's business in Cloud. We have been the trusted cloud advisor of 1000+ customers by our team of cloud experts with 500+ certificates.
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customer services 在 貓的成長美股異想世界 Facebook 的最讚貼文

貓的成長美股異想世界 By 貓的成長美股異想世界

2021-09-23 07:57:19 有 59 人按讚
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🌻
美國聯準會（Fed）在美東時間22日下午2時（台灣23日凌晨2時）宣布利率維持在趨近零的水準，但暗示升息可能會比預期來得快一些，同時也大幅下修今年的經濟展望。

https://udn.com/news/story/6811/5764746

🌻Adobe(ADBE)電話會議內容讀後感

ADBE前兩天發表財報了.

這次ADBE在財報後下跌, 主要是兩個原因(如下). 不過個人覺得是瑕不掩瑜:
1. 因為之前已經漲了不少(投資人期望太高)
2. 因為Digital Marketing這部分的業務受到季節性的影響, 所以表現不是很突出(沒有比預期高出很多)
a. net new Digital Media ARR (3% beat vs guide, vs 15% beat in 2Q21 vs 35% beat in 3Q20).
b. 有分析師在問(“Maybe just -- can we double-click on the seasonality commentary in the quarter? Because if we look at the beat versus guidance on net new digital media ARR, it looks, at the same time you had the weakest beat, but then the strongest guide in the last three years, which kind of speaks to and confirm some of those seasonality comments that you made.)
i. 高層對此的回答是, 主要是疫情後, 加上正值夏季, 大家的日子回復到正常&放假外出, 所以這部分的業務有受到影響(I think going into the quarter, we had expected that the consumer with a little bit more return to normalcy as what's happening in the environment.)
ii. 高層又說了一些話, 不過重點就是他不認為這是甚麼大事”So, net-net, I would say that the growth prospects for that particular business and the growth drivers remain intact. But again, very much in line. And this is what we feel good about the insights that we're getting on the business.”
iii. 也提到, Q4通常會是digital marketing業務的旺季(表現會不俗的意思)

另外, 覺得這次令我印象深刻的是, 當高層與分析師提到這些事情:
• 常在一些公司的電話會議中提到omnichannel這個字(疫情後, 更明顯了). 這次高層也有提到. ADBE可說是omnichannel概念股:
o “I mean, a big part of that is more and more companies are thirdly doing the multi-channel omnichannel, whatever they want to call it. And I think that's only going to continue to be a driver of our Digital Experience Solutions. Because today that stable stakes and so we just look at it and say whether you're shopping in-store over they are shopping online. You need a solution that treats you like a customer that we know of.”
• 網路上影片(video)的興起, 以及串流影音, 有提高了Adobe的營收天花板(用句分析師的術語, 就是TAM (total addressable market) expansion.
• 當使用者製作了越來越多的內容, 內容管理(content management)的能力就越顯重要, 內容上的流程管理(workflow)也越顯重要. Adobe的產品能夠幫內容製作者解決這樣的問題.
• 而Adobe各產品間的相容性, 標準化, 整合能力, 是它的競爭優勢之一:
o And one of the things we did really well is what we called our named user deployment and how, you know, when we have these enterprise licensing agreements, we offer enterprises the ability to download and distribute within the companies. And the more we do training and evangelism of the products, that leads to adoption. So, I would say there's an element of standardization, there's an element of more content.

而最近ADBE有個新聞, 引起了我的注意, 就是它即將在自己的平台上, 提供付款服務(payment service). 根據之前研究SHOP的經驗, 這有可能會對股價造成一定的漲幅:
On Sept. 15, Adobe announced that it will add payment services to its e-commerce platform this year to help merchants accept credit cards and other ways of paying. The move will deepen Adobe's rivalry with e-commerce firm Shopify (SHOP).
For the service, Adobe has partnered with PayPal (PYPL), which will process a variety of payment types, including credit and debit cards as well as PayPal's own payment and buy-now-pay-later offerings.
https://www.investors.com/news/technology/adbe-stock-adobe-beats-fiscal-q3-targets/

接下來該怎麼辦? 對於基本面良好的公司如ADBE, 我能說的就是buy the dip(逢低買進)了. 供參.

🌻The Facebook Files
一個星期前, WSJ上面有個關於FB的大篇幅調查報導. 有興趣的可以看看.
The Facebook Files
https://www.wsj.com/articles/the-facebook-files-11631713039

這篇文章挺長, 也沒有看到華爾街中文版本的完整翻譯, 不過可以看看這篇:
https://on.wsj.com/2ZmFimp

"《華爾街日報》的相關調查顯示，這家社交媒體巨頭心知肚明，其平台會傷害用戶，而且是以該公司常常完全了解的方式造成傷害。目前，全球近半數人口都是Facebook旗下平台的用戶。其中一些證據尤其令人不安：據《華爾街日報》報導，Facebook的內部研究顯示，在報告稱有過自殺念頭的青少年中當中，有13%的英國用戶和6%的美國用戶把這種念頭歸結於Instagram。"

另一篇相關新聞:
https://www.thenewslens.com/article/156683

"《華爾街日報》於13日揭露Facebook的XCheck系統，也就是內部系統中的VIP名單，數百萬名人、政治人物與記者等知名公眾人物都在特別的一份「白名單」之內。"

"這些「貴賓」在社群上發布的內容可以躲過一般的審查系統，即使發布明顯的不當內容，也不會立即被刪除。《衛報》報導，Facebook的獨立監督委員會表示，在閱讀該篇報導後，決定要審查XCheck系統，並要求Facebook對其進行報告與解釋。"

🌻我喜歡的Apple TV影集, "Ted Lasso", 是這次艾美獎的大贏家, 很多主要演員都得獎了.

很高興這兩年, 因為有這部戲的陪伴, 讓我撐過了疫情, 家人離世, 以及一些烏煙瘴氣的事情.

前幾天看演員的得獎影片, 一位娛樂記者問得獎的男配角(也是編劇之一)說, 你覺得這部片的核心思想是甚麼. 他說, be curious, not judgemental.

就像得獎的女演員在劇中一開始是很鴨霸很壞心的球隊主人, 但這樣做是因為被前夫傷透了心, 所以想要弄垮離婚後分到的財產(也是前夫的最愛--球隊); 外表看起來永遠陽光燦爛做啦啦隊的男主角, 在青少年時父親自殺, 造成了他心裡永遠的痛&障礙(讓他在球賽時, 會有突發恐懼症).

我們每個人其實都有很多面, 很多個故事. 尤其在社群, 大家都是萍水相逢, 對彼此的了解都是非常片面的; 而有時候在社群裡, 看到有人會因為只看到一個面向, 就去下斷語. 這其實是人之常情很難避免, 所以我們需要常用第二層思考去提醒自己. 社群裡需要更多的同理心.

“Be curious, not judgmental” – Walt Whitman(惠特曼)(美國詩人)

Picture來源:
https://www.apple.com/newsroom/2021/09/apples-global-hit-comedy-series-ted-lasso-sweeps-the-2021-primetime-emmy-awards-scoring-history-making-win-for-outstanding-comedy-series/

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貓的成長美股異想世界

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customer services 在 Facebook 的精選貼文

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2021-09-18 22:34:12 有 49 人按讚
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第四集 (一連七集) 哈佛知識分享: What is strategy? How do you create value? 什麼是策略 ? 你如何創造價值?

一開始我講過:

"The first test of a strategy is whether your value proposition is different from your rivals. If you are trying to serve the same customers and meet the same needs and sell at the same relative price, then you don't have a strategy. " by Michael Porter

如果你嘅價值主張係同你嘅競爭對手一樣， 即係話你服務緊同一班顧客， 解決緊同一問題， 收緊差唔多價錢的話， 哈佛教授米高波特就講你係「人做你做」，你「無策略」 。

咁何謂一個好嘅策略 Good Strategy? 教授講要經得起五個 Tests:

A distinctive value proposition 獨特的價值主張

A tailored value chain 度身訂造的企業價值鏈

Trade-offs different from rivals 同競爭對手不同的「取捨」

Fit across value chain 成條企業價值鏈的活動要配合

Continuity over time 持續性、持續性，不能一時一樣

今集先再你講(1) 同 (2)。 (1) 何謂獨特的價值主張? 你先回答以下三條問題，睇下你同競爭對手有乜唔同。

Which customers are you serving? (What end users? What channels?) 你服務緊邊班客? 誰是最終顧客? 什麼渠道接觸他們?

Which needs are you going to meet? (What products、features、services?) 你想滿足他們什麼需求? 什麼產品、特徵 、服務?

What relative price? (Premium or discount?) 相比起競爭對手，你打算賣貴啲或平啲?

"The value proposition is the element of strategy that looks outward at customers, at the demand side of the business. The value chain focuses internally on operations. Strategy is fundamentally integrative, bringing the demand and supply sides together." by Michael Porter

策略入面的「價值主張」 是從由顧客的「需求」角度出發。 「企業價值鏈」反而是由內部的營運流程「供應」出發。 策略的基礎就係把「需求」及「供應」兩者整合在一起。

你要有好嘅策略，你就要第 (2) Have a tailored value chain 有一條度身訂造的企業價值鏈。由入貨、加工、包裝、市場推廣、 銷售 、出貨、至售後服務都要同競爭對手唔同， 都係度身訂做去服務你以上「價值主張」要服務的顧客。

Michael Porter 話做生意常犯嘅錯誤，亦都係最忌嘅就係 "Stuck in the middle" 「卡住喺中間」。即係平又唔係平過人， 靚又唔係靚過人， 服務嗰班客或者佢哋嘅需求又唔係特別嘅過人，咁你就乜唔係，「價值主張」無乜特別，好難突出。咁你可以點?

例如， 如果就咁開間租車公司，你點同業界巨頭 Hertz, Budget, Avis 打呢? 好容易就 "Stuck in the middle"， 因此絕大部分嘅租車公司你都唔會識，我亦都唔會提。 但美國有間獨特的租車公司，Zipcar， 佢同一般嘅租車公司好唔同。

Zipcar 唔係好似絕大部分嘅租車公司咁， target 區外客， 到咗某個城市要租車週圍走。佢係 target 平時市區內住，無養車， 但突然間想租車走一轉嘅人仕。佢唔係按「日租」，而係按「時租」， 你想去超級市場買一轉餸都可以租。

Zipcar冇話特定嘅租車中心， 而係啲車周街泊， 透過佢嘅Apps 你就知道架車泊咗係邊度及還車地點。 咁就更加方便同埋近你屋企。公司營運成本都平好多。

Zipcar 的車種經常畀人感覺係較 “Cool" ，比較型仔啲、環保啲。 佢唔會花好多錢大賣電視/戶外廣告，而係喺架車身上面貼住大大個公司 hip logo，變相周街免費流動廣告。

Zipcar 叫自己做 Car Sharing Company, not Car Rental Company。因為唔係個個人都租得，而只係付月費/年費的會員才能夠租。 依家月費每月7元美金或年費70元美金。咁佢就可以每次收費更平出租，但重複地賺你個月費年費。 佢想建立個形象就係 Car Sharing 遠遠環保過自己一個買架、保養、同埋棄置成架車。專攻年輕、活躍、較 "Green“ 的新一代。

Zipcar 仲有好多好多嘅特點講唔晒。總之就係，佢嘅 value proposition 價值主張 (Which Customers? Which Needs? What Relative Price?) 同所有其他租車公司巨頭都唔同， 成條嘅企業價值都係為咗個「價值主張」而去度身訂，同所有競爭對手都好唔同。

記住前幾集我同你講過，what's the right mind-set for competition? 你應該點諗競爭?

盡量得，你應該諗 Not be the the best, but be unique。 唔係要做到最好，而係做到最獨特。Zipcar is unique.

Not be number 1, but earn higher returns. 唔係要做到第一，而係要多啲回報，賺多啲錢! Zipcar 回報最高嘅係不斷重複收嘅月費年費，最穩定。

Not focus on market share, but focus on profits. 唔係要市佔率，係要利潤。Zipcar 賺錢。

Not serve the "best" customer with "best" product, but meet the diverse needs of target customers. 唔係要「最好」嘅產品，畀「最好」嘅客。而係用唔同嘅產品，滿足唔同顧客嘅需求。Zipcar 班客同其他租車公司好唔同。

Not compete by imitation, but compete by innovation. 唔係人做你做，而係要創新! Zipcar 肯定創新。

Not ZERO SUM game, but POSITIVE SUM. 唔係「零和遊戲」、互相廝殺， 而係大家從不同層面創造價值， 可以有好多個贏家。Zipcar 吸引咗一班平時唔係租開車嘅客， 佢做大咗個餅。

Zipcar 就係做到上 "Be Unique“ 嘅表表者。因此短短幾年間就可以係租車業界一支箭咁標上去，2000年係美國波士頓創立, 2013年就俾另一租車業界巨頭 Avis Budget Group 以美金5億收購了。2016年9月 Zipcar 公佈，全球9個國家，500個城市，擁有超過一百萬個會員。 一百萬個付費會員， 即使全部人唔租車，只係收月費年費都幾和味。 呢個就係我成日所講嘅做生意要做「農夫」，唔好做「獵人」，必須要客人係重複性購買， 你塊田先至會越嚟越大。

包括我自己在內，如果我純粹買賣舖， 根本我同其他商舖投資者無分別， 我錢又唔夠佢哋多，經驗又唔夠佢哋老到。 直接對撼，I have no strategy! 但我做「商舖基金」就完全唔同啦。班目標顧客、佢哋嘅需求、我所收嘅價錢，都完全唔同。 大家都係做「舖」，但我成條做「舖」嘅「企業價值鏈」， 由集資、買舖、 整理間舖、搵租客、諗計仔幫佢做多啲生意、至出售間舖、同售後服務， 都係同其他競爭對手唔同。亦都解釋咗點解， 即使社運/肺炎，我哋基金每季集資起碼6000港幣都季季爆額，近年全香港買賣街舖無人多過我哋， 我相信只要我哋專注係我哋條買舖的獨特嘅「企業價值鏈」，未來幾十年香港都唔會有人買賣舖多過我哋。

"Choices in the value proposition that limit what a company will do are essential to strategy because they create the opportunity to tailor activities in a way that best delivers that kind of value." by Michael Porter

「選擇」係重要嘅! 你公司就要選有乜嘢做，同更重要 - 有乜嘢唔做，咁你先至可以更加度身訂造地做好你成條「企業價值鏈」，去為你嘅「價值主張」創造最佳價值。

有興趣一齊研究下點做? 聽多啲 Michael Porter，就來我星期六嘅早餐會啦! 下集我再同你講 (3) Trade-offs different from rivals 同競爭對手，應該有什麼不同的「取捨」?

。。。。。

My hobby 《星期六早餐會》!

九月份早餐會 Topic: Applying "Michael Porter" to your business: How to compete and win!

哈佛分享: 如何應用「米高波特」於你盤生意? 點競爭? 點贏?

講起哈佛策略教授， 無人出名過 Michael Porter. 有幸我2017年在哈佛親身上過他教的課程， 今次早餐會同你分享，希望對你做生意亦有所啟發。

有興趣參加啦 😃 每次限四位 (包括我)。 人多傾唔到計。

9月份，逢星期六早上9時開始，約三小時。地點中環。

對象: 中小企老闆/創業者/公司管理層，連我限4位。

有興趣參加的話，請 whatsapp 你的名片給 Suki (我助手) (+852) 5566 1335。

我唔係靠呢行搵食，免費，我請食早餐 😉 Be friends ..... 有機會到時見你。李根興 Edwin

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李根興 Edwin商舖創業及投資分享 By 李根興 Edwin商舖創業及投資分享

2021-05-22 08:11:47 有 1,975 人看過 有 51 人喜歡
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哈佛知識分享: 做生意，七大困難選擇!

七條策略問題 Seven Strategy Questions《第四: 你公司要有邊「十誡」? 有什麼是不可做? 》

Steve Jobs 講過，"People think focus means saying yes to the thing you've got to focus on. But that's not what it means at all. It means saying no to the hundred other good ideas that there are. You have to pick carefully. I'm actually as proud of the things we haven't done as the things I have done. Innovation is saying no to 1000 things."

我完全贊成。Business is about making tough choices. 上三集就講咗 Who is your primary customer? ... 公司股東、顧客、員工，邊個行先? 追數，應追邊三條數?

今集我會同你探討第四個策略問題: What Strategic Boundaries Have You Set? 十誡都有講唔好殺人、唔好姦淫擄掠。 你公司又有邊「十誡」呢?

根據哈佛教授 Bob Simons 呢本書 Seven Strategy Questions，say No 嘅 boundary 有兩種。
1. 避免公司同事們做啲嘢會影響公司嘅聲譽
2. 避免浪費資源去做一啲嘢， 係同公司現有發展策略有衝突

先講一， 唔做影響聲譽嘅嘢!

例如，全球最大嘅零售商 Walmart， 由於佢專注樣樣嘢 來貨價一定要做到最平，行政人員係絕對唔可以接受任何供應商提供嘅禮物或 favors，not even a cup of coffee。 公司曾經試過炒咗個副總裁，因為佢接受咗個供應商請佢食飯 free meal. 同供應商唔建立 任何感情， 做到冷血，咁每個員工先至能夠摙供應商價摙到最盡。

又例如國際著名嘅顧問公司 McKinsey ，覺得大企業客戶嘅信任最重要。佢就講到明客戶嘅資料， 見唔見得光都好，一定唔可以同任何人披露，包括老公老婆。 由於呢個保密條款， 員工犯規? McKinsey 都炒過唔少人。

我自己做商舖基金， 好多人想同我合作買舖。 我全部答案係 No, 我無合作， 因為太多利益衝。 如果最好嘅自己先買，第二好嘅就同你合作，最差嘅先放落個基金，呢個基金就唔使玩。 因此我成日都同人講，我無合作。一係就買我基金，二係就買我基金沽出來間舖。我自己都無買舖，again 我無合作! 你聽日試打嚟搵我， 話有100億同我合作買舖? 你就知我點答你。

第二個 boundary，避免浪費資源去做一啲嘢， 係同公司現有發展策略唔同嘅。Opportunities to avoid!

例如，一開始 Steve Jobs 個 quote， 如果佢乜都做，就冇資源發明 iPod, iPad, iPhone!

美國著名嘅一間payroll-processing company, ADP, stands for Automatic Data Processing Inc., 純粹幫人出人工咁簡單，ADP 就講到明做生意， 如果下面五樣嘢做唔到，就唔做:
(1) Generate US$100 million recurring annual revenue 每年持續收入要高於1億美金
(2) Sustain a 15% growth rate 持續每年15%的增長
(3) Be number one or two in the market, with the potential to be number one in five years 市場內排名第一或第二， 及五年內有機會做到第一
(4) Offer standardized noncustomized products ans services 標準化嘅產品或服務， 唔會嘥時間重新建立就個客
(5) Have a clear exit plan 萬一唔夾，有個好清晰嘅退出計計劃。

以上五點，是但一點唔得? 就唔做。當然唔係永遠都唔變，公司高層每三年可能會因應時世更改一下 what to say No。 但最重要嘅係公司內外同事們都好清晰有乜嘢係唔做， 咁就更加有資源去做應該要做的事。 純粹做 payroll processimg 咁簡單，宜家ADP市值係超過800億美金，等如兩間新鴻基地產， 肺炎後股價都繼續創緊歷史新高。Crazy!

你公司又有乜嘢唔做嘢? 「十誡」都有講唔準殺人、唔準姦淫擄掠，你又有邊「十誡」?

我自己的商舖基金，除咗五六千萬以下嘅香港街鋪，我乜都唔買。 我唔買商場舖、唔買樓上舖、唔買住宅、唔買工廈、唔買商廈、唔買農地、唔買車位、唔買骨灰龕位、唔買日本民宿、唔買英國樓、 唔買法國酒莊，送畀我都唔要。 因為我唔相信咁大隻蛤乸會隨街跳。 我只相信我乜都say no，才有時間專注睇五六千萬以下嘅香港街舖。回報做到最好，咁長遠就能達致目標，擁有1%香港街舖，即約300億港幣。要專注，所有其他嘢都 say No!

你呢? 無論你做緊間茶餐廳、補習社、IT 公司、定開賭場，公司有乜嘢係 off limit? 影響公司聲譽或係同你嘅公司發展策略不一致? What not to do and what opportunities to avoid?

例如，你開間茶餐廳，唔入有荷爾蒙激素嘅貨? 唔用過期食材? 唔會喺有起碼住咗過萬人嘅屋村以外開舖? 唔會賣出品需時超過15分鐘嘅菜種， 以免減低流轉量? Whatever it is! 是否全公司上下同事們都知道?

有興趣聽多啲，就來我五六月份星期六嘅早餐會啦! 下一集同你分享下，How Are You Generating Creative Tension? 點令到同事們在適當 壓力下更有創意?

。。。。。

五／六月份早餐分享會 Topic: The Seven Strategy Questions by Harvard Professor Robert Simons

哈佛分享: 七條做生意策略問題

2012至2014間，我連續三年在哈佛上了 Robert Simons 的堂，畢生受用。我自己成間商舖基金公司都是建基於這本書。

有興趣 sign up la ? 每次限四位 (包括我)。 人多傾唔到計。

5月1日或8日或15日或22日或29日或6月5日或12日，星期六早上9時開始，約三小時。地點中環。

對象: 管理層/生意經營者/創業者，連我限4位。

有興趣參加的話，請 whatsapp 你的名片給 Suki (我助手) (+852) 5566 1335。

大家交流做生意最重要的幾條問題。

我唔係靠呢行搵食，免費，我請食早餐 ? Be friends ..... 有機會到時見你。李根興 Edwin

www.edwinlee.com.hk

聯絡李根興 whatsapp (+852) 90361143

。。。。。。。。。。

購買李根興的【李根興的生意哲學】(最新2020年6月出版 - 定價$198)，或【買舖 要買得 PRO】(定價$198)，連親筆簽名，可 whatsapp Suki (+852) 5566 1335。各大書局也有售。

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李根興 Edwin商舖創業及投資分享

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李根興 Edwin商舖創業及投資分享 By 李根興 Edwin商舖創業及投資分享

2021-05-01 22:58:38 有 2,545 人看過 有 69 人喜歡
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哈佛知識分享: 做生意，七大困難選擇!

七條策略問題 Seven Strategy Question《第二: 核心價值 - 公司股東、顧客、員工，誰優先? 》

Business is about making tough choices. 上一集就講咗 Who is your primary customer? 誰是你首要顧客?

今集我會同你探討第二個策略問題: 核心價值 - 你是把公司股東、顧客、或員工利益行先?

How do your core values prioritize company shareholders, emoloyees and cuatomers? Who come FIRST? 當有衝突，邊個利益行先?

根據哈佛教授 Bob Simons 呢本書 Seven Strategy Questions，冇話對唔與錯。 但搞唔清楚就一定錯。三選其一，你揀邊個行先?

(1) 公司/股東 (Shareholders) 行先? 李嘉誠就最出名股東行先。佢退休前最後一次主持長和系股東會，被問及一個出色的企業家最重要是什麼，李嘉誠話：「最重要忠誠為股東爭取正常收入，為股東設想，投資有前途項目，派息要合理，將股東利益排第一。」 我諗你咁多年都聽唔少佢講話股東利益排第一。 因此，好多人都話同長實做生意唔簡單， 甚至乎有時畀人感覺 (no offense) 賺到盡， 一蚊一毫都同你計，why? 因為股東利益行先，佢又啱喎。 但做善事? 李嘉誠本人捐幾十幾百億佢就好疏爽，因為唔關股東事。

Core value (核心價值)係股東行先，即係公司利益行先，成日話為公司著想，即係等於話為公司股東著想。 因此好多上市公司， 甚至乎初創企業，都會有 employee stock option，希望員工同公司利益一致。 希望佢哋由朝到晚都諗住 Creating Shareholder Value，為公司 = 為自己增值。

根據呢本 Seven Strategy Questions, AIG (AIA 母公司)、Citigroup、Pfizer 輝瑞藥業都係出名 shareholders 行先的公司，也是好成功的公司。做生意就係先講賺錢， 天公地道。

(2) 有啲公司嘅 Core Value 就係顧客行先 Customers First。例如，Johnson & Johnson 強生，係1943年就 craft 咗呢個 Credo (教義) :

We believe our first responsibility is to the patients, doctors and nurses, to mothers and fathers and all others who use our products and services....

We are responsible to our employees who work with us throughout the world.

We are responsible to the communities in which we live and work and to the world community as well....

Our final responsibility is to our stockholders. Business must make a sound profit....

When we operate according to these principles, the stockholders should realize a fair return.

Johnson & Johnson 的核心價值 core value 係顧客行先、員工第二、community 社群圈子第三、股東利益排第四。

我相信好多公司都係「話」顧客行先， 但有冇寫到好似強生咁清楚呢? 當然我相信更加多嘅公司，就係口講一套，做另一套。 口講顧客行先， 實質上遇到任何金錢利益，就縮數，公司/股東利益行先。

例如你開間茶餐廳， 有啲食材就嚟到期， 喺掉同唔掉的邊緣， 又唔會食死人，但又未必係最靚料，咁你會點? Be honest! ..... 公司賺少啲都揼?你就係顧客行先。 側側膊，唔多覺照用，慳番啲成本? 你就係公司行先。 無話對與錯， 最緊要搞清楚。你知啫，但係全公司同事知唔知? 能唔能夠全部人都言行一致?

(3) 如果我問你，有 covid 肺炎前， 某航空公司嘅股價喺呢道， 現在估計應該係邊? 如果我同你講仲高過肺炎之前，你會唔會信? 肺炎前係每股USD57，依家? USD62，高咗近10%。 佢就係美國西南航空 Southwest Airlines， 記住呢個係全球最多人染病嘅美國喎，有排都未走出疫情。佢就係出晒名 Employee First 嘅公司。Yes! The airline puts employee happiness above customet satisfaction. 員工開心，更重要過顧客滿意程度。

Southwest ranks employees first, customers second, and shareholders third.  員工第一、顧客第二、公司/股東第三。

你有無坐過Southwest Airlines 嘅飛機? 搭飛機通常最悶嘅就係一開始嘅 Safety Annoucement 安全提示。 但如果喺 Southwest? 你會聽有人講 jokes .... 有人 Rap!

呢啲講笑、唱歌、跳舞冇得迫。 員工開心，佢哋就自然會做。 你上網睇到會更多更多其他搞笑例子。

Southwest company blog says: "We believe that if we treat our employees right, they will treat our customers right, and in turn that results in increased business and profits that make everyone happy."

Employees come first 嘅理念，令到Southwest Airlines 每兩秒鐘就收到一份 job application, 每100個人申請，只有兩個人能夠成功獲取錄。2% acceptance rate， 好多傳媒都話去 Southwest 返工仲難過入哈佛! 有好嘅人才，就自然有好嘅服務，有好嘅業績。 亦都因為咁Southest Airlines 一間公司嘅市值，曾經係等於美國所有其他航空公司(American Airlines, Delta, Continental, UA etc)加埋嘅總和，都唔夠佢一間公司值錢。

你唔好以為Southwest Airlines 淨係員工開心喎，根據權威市場研究公司 J.D.Power 2020 survey，Southwest Airlines 嘅顧客滿意程度 customer satisfaction 都係全美國最高，both long and short-haul. 長短途都贏曬!

但老實說，坊間有幾多間公司會大聲講話員工行先? 間間都話顧客行先? 但諗真啲，係唔係真呢? 轉一轉個優先次序， 會唔會有另一番景象呢?

公司/股東、顧客、員工， 係你嘅核心價值邊個行先? 冇話對與錯。 但最緊要搞清楚， 萬一互相有衝突，你會揀邊個先? 係咪全公司上下同事、顧客、股東、合作伙伴都知? 你是否言行一致?

因為錄呢條片，我都問咗自己好多問題。我自己盛滙商舖基金係邊個行先? 我老婆答案即刻答我: 「你梗係員工行先啦! 因為嗰次點點點.... 」

Yes. 我自己商舖基金係員工行先 Employee First 嘅公司。因為我成日都同同事們講:
「錢賺唔晒，最緊要大家 happy!」...
「唔鐘意賺嗰個人嘅錢，就冇賺!」...
「我哋人少少，賺多啲，遠遠好過人多多，個個賺少啲! 大家都想養家活兒，搵到、洗到、身體好!」

我相信只要能夠建立一個好嘅 culture 企業文化， 大家同事們自然會作出個啱嘅決定，買舖賣舖，有條好嘅 team，真係好難輸。 因此，老實說，如果有邊個客唔妥我嘅員工，我通常都會「唔妥」返佢 - 當然呢個要建基於你哋員工嘅信任。

To me ....「顧客不是永遠對的!」 選擇適當的顧客，長遠回報會更佳， 對你選擇嗰班顧客回報都會更佳。我係道都好幸運地同你講，我商舖基金由2016年成立以來加入的同事們，公司基本上係冇人走過。Turnover 近乎零! 你對人點，人就自然對你點! As said ... 錢賺唔晒，最緊要大家同事們Happy! 人客/公司自然賺錢。

你呢? Who comes first in your business? Company/Shareholders, Customers, Employees? 你公司嘅核心價值，邊個是優先? 無論你揀邊個都好，係唔會同你選擇嘅Primary Customers (首要顧客)有衝突， 只會更加強化你服務佢哋嘅能力及提升你競爭力。 最緊要搞清楚 WHO COMES FIRST!

有興趣聽多啲，就來我五月份星期六嘅早餐會啦! 呢兩集同你講咗 Who is your primary customer? 同埋 Who comes first? Company/Shareholders, Customers or Employees?

下一集同你，What Critical Performance Variables Are You Tracking? 追數? 你應該最追幾條數?

。。。。。

五月份早餐分享會 Topic: The Seven Strategy Questions by Harvard Professor Robert Simons

哈佛分享: 七條做生意策略問題

2012至2014間，我連續三年在哈佛上了 Robert Simons 的堂，畢生受用。我自己成間商舖基金公司都是建基於這本書。

有興趣 sign up la ? 每次限四位 (包括我)。 人多傾唔到計。

5月1日或8日或15日，星期六早上9時開始，約三小時。地點中環。

對象: 管理層/生意經營者/創業者，連我限4位。

有興趣參加的話，請 whatsapp 你的名片給 Suki (我助手) (+852) 5566 1335。

大家交流做生意最重要的幾條問題。

我唔係靠呢行搵食，免費，我請食早餐 ? Be friends ..... 有機會到時見你。李根興 Edwin

www.edwinlee.com.hk

聯絡李根興 whatsapp (+852) 90361143

。。。。。。。。。。

購買李根興的【李根興的生意哲學】(最新2020年6月出版 - 定價$198)，或【買舖 要買得 PRO】(定價$198)，連親筆簽名，可 whatsapp Suki (+852) 5566 1335。各大書局也有售。

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李根興 Edwin商舖創業及投資分享

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透過簡短video分享商舖及創業心得
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customer services 在 David 大衛 Youtube 的精選貼文

David 大衛 By David 大衛

2020-12-24 16:00:13 有 70,065 人看過 有 1,537 人喜歡
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#行山 #郊遊 #山澗 #大衛 #行山路線 #Hiking

# 每年的年尾，入冬時節，亦是紅葉?轉紅的時候，觀賞紅葉的首選地，非元朗大棠莫屬，哪裡有全港種植得最密集紅葉的楓香林。 抬頭一望，漫天紅葉的醉人景致，無人不為它而傾慕，無人不因它而陶醉。 嫩綠的葉片，漸變成通紅的落葉，告訴我們聖誕來臨，亦告知我們這一年已經終結。 萬物更新，新的一年新景象，新的開始亦將到來，祝願來年一切安好。
想知道何時是觀賞紅葉的時機，可以瀏覽漁護署網站，逢星期五都會更新紅葉指數。
今年除左帶大家看紅葉之外，附近亦有一處非常熱門的三鑽石打卡熱點，今集亦會帶大家前往。

更多精采航拍： https://youtu.be/Pvzyr8zw_FA

紅葉指數 - 逢星期五更新，掌握最紅的觀賞月份 :
https://www.natureintouch.gov.hk/redleaves

K66巴士免費轉乘條款 :
http://www.mtr.com.hk/ch/customer/services/searchBusRouteDetails.php?routeID=K66

大棠渡假村資訊 :
http://www.poleungkuk.org.hk/recreational-services.html

加入會員支持大衛：https://www.youtube.com/channel/UCuXXWWJQcYNZ641hmejr_3Q/join
加入方式示範 : https://www.instagram.com/p/CFoynJXpnYZ/?igshid=1doq8algqavot
大衛 Facebook ： https://www.facebook.com/DaiWaiChannel
大衛 Instagram：https://www.instagram.com/DavidYoutubeChannel/

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David 大衛

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＊＊＊ David 大衛 頻道＊＊＊ 我是一位90後打工仔。 在閒餘的時候希望拍一些有意義的影片，教學、景點等等， 期望透過影片豐富大家的生活，帶給大家快樂。 期望收錄更多的旅遊景點，成為大家的出行旅遊指南，讓大家都能無師自通輕鬆暢遊各地。 ＊ 你的【支持】是我制作影片的最大動力。 ********************************************** ********************************************** ＊ 合作聯絡 : ► Gmail : [email protected] ► WeChat : davidlam0403 ► Whatsapp : 9 290 1 290 ********************************************** ********************************************** ＊ 頻道：https://www.youtube.com/David大衛 ＊ Facebook : https://m.facebook.com/DaiWaiChannel ＊ Instagram：DavidYouTubeChannel ＊ 贊助我去更遠的地方： ► Paypal : [email protected] ► Payme / 支付寶HK ：9290 1290 ► 中銀：012 815 1 021120 3 ► 恒生：381 321975 888 **********************************************
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customer services 在 customer service中文(繁體)翻譯：劍橋詞典 的相關結果

customer service 的例句 · 瀏覽 · 用我們的趣味配圖小測驗考考你的詞彙量. ... <看更多>

customer services 在 Customer service - Wikipedia 的相關結果

Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent ... ... <看更多>

customer services 在 Customer Service Definition - Investopedia 的相關結果

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. ... <看更多>

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#1. customer service中文(繁體)翻譯：劍橋詞典

customer service 的例句 · 瀏覽 · 用我們的趣味配圖小測驗考考你的詞彙量.

#2. Customer service - Wikipedia

Customer service is the provision of service to customers before, during, and after a purchase. The perception of success of such interactions is dependent ...

#3. Customer Service Definition - Investopedia

Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it.

#4. 21 Key Customer Service Skills (and How to Develop Them)

Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer ...

#5. What Is Customer Service? Qualities + Examples for 2021

Customer service is the act of supporting and advocating for customers in their discovery, use, optimization, and troubleshooting of a product ...

#6. What is Customer Service: Definition, Types, Benefits, Stats

Customer service is the assistance and guidance a company provides to people before, during, and after they buy a product or service.

#7. Customer service: What is it and how to improve it?

Definition: Customer service is the assistance provided to customers before, during, and after purchase. An organization wanting to provide error-free ...

#8. Why Customer Service is Important: 16 Data-Backed Facts to ...

Customer service is as critical to your business as sales and marketing -- maybe even more so. Learn about the importance of customer ...

#9. What Is Customer Service? | Oracle

Customer service refers to the assistance an organization offers to its customers before or after they buy or use products or services. Customer service ...

#10. What Is Customer Service? - Definition, Types & Role in ...

Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service ...

#11. 5 Ways to Deliver Excellent Customer Service - SuperOffice ...

How do you deliver excellent customer service? Use these real-life examples from Amazon, Starbucks and Lexus to improve the way you handle ...

#12. Customer Service vs Customer Support (Explained) - LiveAgent

Customer service can be defined as taking care of a customer's needs by providing helpful assistance before, during, and after the sale of a product. Unlike ...

#13. 20 tips to improve your customer service skills - Qualtrics

Excellent customer service isn't just down to your frontline staff, but a customer might be won or lost there. That's why it's so important every employee works ...

#14. Everyone Hates Customer Service. This Is Why. - Wall Street ...

Everyone Hates Customer Service. This Is Why. Technology lets companies see how badly they can treat consumers, right up until the moment ...

#15. 10 Great Customer Service Skills You Need To Know

Customer service involves all employees in your organization who have contact with customers. In most businesses that's nearly everyone. It's ...

#16. Principles of good customer service | Business Queensland

Customer relationships · greet customers and approach them in a way that is natural and fits the individual situation · show customers that you ...

#17. How To Answer "What Is Customer Service?" in an Interview

“Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. For ...

#18. Kick-Ass Customer Service - Harvard Business Review

Indeed, our data show an overwhelming preference for self-service: Across industries, fully 81% of all customers attempt to take care of matters themselves ...

#19. 8 Rules for Good Customer Service - The Balance Small ...

Giving Customers the Kind of Customer Service That Keeps Them Coming Back · Answer Your Phone · Don't Make Promises Unless You Will Keep Them.

#20. Customer Service Omnichannel Support - Microsoft Dynamics ...

讓團隊能夠使用Microsoft Dynamics 365 Customer Service 的工具，提供世界一流的全通路客戶服務，以提升客戶體驗。

#21. Help and Support Center | UPS - United States

If you have any questions about shipping or receiving, refer to the UPS Help and Support Center. We work hard to help you solve shipping challenges and ...

#22. Netflix Help Center

If you opt out of advertising cookies, you may still see Netflix ads on other sites, but those ads will not be customized by us or our service providers and ...

#23. Customer Service | Money and Account Management | Fidelity

Welcome to Fidelity's customer service pages. Easily navigate around to find the answers you need about your Fidelity account.

#24. contact us | customer services - Boots

Welcome to Boots Customer Services. Find answers to FAQs and information about shopping at Boots and on Boots.com.

#25. Customer services in Europe - European Commission

Customer services in Europe. High-quality service is essential for the success of tourism businesses. In this article, you will learn more about the ...

#26. Official HP® Support

Find support and customer service options to help with your HP products including the latest drivers and troubleshooting articles.

#27. Customer Service - LEGO.com US

Send us an email and we'll get back to you as soon as possible. Chat with us. We're sorry but our LEGO experts are unavailable right now.

#28. Contact us | Customer Services UK - IKEA

Questions? Concerns? Feedback? Let us know, we're here to help. Find all our contact information for IKEA UK here, and how to contact us by phone, email, ...

#29. What Is Customer Service? A Definition and More - Oberlo Wiki

Customers need support before, during, and after making a sale. Customer service provides this support through information, assistance, and creating a ...

#30. Help & Customer Service - Amazon.com

Payment, Pricing & Promotions. Devices & Digital Services. Amazon Business Accounts. Large Items and Heavy-Bulky Services. Other Topics & Help Sites.

#31. Contact Us | USPS

Have questions about USPS products and services? ... see the contact information for technical support, Postal Store orders, ... Customer Care Center.

#32. Best Buy Customer Service & Help Topics

Use our Best Buy's customer service self-help tools to manage your account, check order status, learn about services and memberships, or access Best Buy's ...

#33. Institute of Customer Service ⋆ Inspiring a Service Nation

Inspiring a Service Nation, Powering the Future We are the independent professional membership body for customer service, working across all sectors to ...

#34. Contact us | easyJet

If you need an urgent response please contact our customer services team. View contact us form. If your query is related to an easyJet holidays booking, please ...

#35. Contact Us | Bloomingdale's Customer Service

Customer service article: "Contact Us" at Bloomingdales.com.

#36. Customer Services - ALDI UK

Customer Services. COVID-19 Online Delivery & Order Updates Read More. ALDI's Response to COVID-19 Read More. For queries related to Grocery Click and ...

#37. Customer Service - Halfords UK

Customer Services. Track Your Order. Click & Collect. Delivery & Returns. Payment. Shopping At Halfords. Trade Card. Frequently Asked Questions (FAQs).

#38. Contact Us - Customer Care - SBI

Customer Care Types Of Settlement Processes In Other CountriesFAQ'sNames Of Recovery Agents Resolution Agents Empaneled By The Bank. Show More.

#39. Customer Support - Sigma-Aldrich

Customer support including help with orders, products, accounts, and website technical issues.

#40. HOME | Customer Support | CONTENT & SERVICES

Choose a service · Samsung account · Samsung Pay · SmartThings · Galaxy Store · Samsung Health · Galaxy Themes · The New Bixby · Samsung Cloud.

#41. Customer Support | Republic Services

Visit our Customer Support portal to get information on services, explore support topics and find our contact information.

#42. Contact Us | Support Center - Capital One

Contact Capital One · Credit Card support · Banking support · Loans support · Other accounts and services · Call customer service for live support · Contact us by ...

#43. Customer Service | DHL | United States of America

Standard international and domestic parcel services. Available to private and business customers. If you are expecting a shipment sent with DHL eCommerce ...

#44. Help and Customer Service Center - The Home Depot

For immediate assistance, contact our Customer Service department at 1-800-HOME DEPOT ... Delivery Services To Your Home – Delivery of online orders remains ...

#45. Customer Support Center - AT&T

Are you looking for AT&T Customer Support? The OFFICIAL AT&T Support Center is here to help. Get personalize assistance for AT&T DirecTV, AT&T Wireless, ...

#46. Customer Service - Booking.com

Customer Service phone numbers, live chat, and help center.

#47. Contact Apple for support and service

Local and national telephone rates apply. Back · Free phone technical support number is not accessible by mobile phone. Back · Customers calling ...

#48. Customer Support | Home - Southern California Edison

At SCE, customer service isn't just a category, it's a commitment. Whether it's connecting your service, answering questions about your bill, ...

#49. Xfinity Customer Service - Contact Us

Get online support for Xfinity products & services. ... Hello, I'm Tom Karinshak, Executive Vice President and Chief Customer Experience Officer at Comcast.

#50. Customer service for test-takers - Pearson VUE

Contact a customer service representative specific to your exam program as you prepare to take a test at Pearson VUE test center.

#51. Contact us | Xbox Support

Phone support. Monday to Friday: 6:00am-5:00pm PTSaturday to ... Get fast automated support, 24/7. Ask a question ... Give feedback. Customer support.

#52. Customer Service | Waitrose & Partners

Customer Service. Coronavirus FAQs · Your account ... If you've checked our customer services pages and can't find what you need, please get in touch.

#53. What Is Good Customer Service and How To Deliver It [+ ...

Providing good customer service is an essential step for any business, but it's often hard to know how. Here are some tips and examples to get you started.

#54. 10 Types of Customer Service [Pros and Cons] - ProProfs ...

Customer service agents cannot handle multiple calls at the same time; Phone support requires intensive agent training; International or long- ...

#55. Contact Customer Care - Adobe Help Center

Welcome to Adobe Customer Care. Sign in to your account to contact us.

#56. What is customer service and support? - Definition from ...

The customer service team is the face of the company, the front-line when customers contact a business for assistance. Customer service agents help consumers ...

#57. Customer Service | Klarna UK

Have questions or need help with your Klarna order? Read our FAQ or chat with our Customer Support team!

#58. 7 Types of Customer Service [How to Choose the Best One]

Live chat; Chatbot; Contact center (phone); Email; Self-service; Social media; In-person customer service. Customers love ...

#59. Call Our 24x7 available Customer Care Numbers across India

Get in touch with HDFC Bank Customer Care Centre for any Queries, Emergencies, Feedback or Complaints. We are here to help you 24*7 with our online Customer ...

#60. Customer Support & FAQs | Waste Management

Whether you're a new or existing Waste Management customer, visit our Support page for answers to frequently asked questions.

#61. FedEx Contact Information

No matter where you are, or which service you need assistance with, you can call, write, or email us for help matching our ... Customer Support Center.

#62. 43-4051.00 - Customer Service Representatives - O*NET ...

Sample of reported job titles: Account Representative, Call Center Representative, Client Services Representative, Customer Care Representative (CCR), ...

#63. Contact Cox Residential – Cox Customer Support & Help

Get help with your Cox Account or Cox services such as Internet, TV, Phone or Homelife. Contact Sales, Customer Service or Tech Support by phone, ...

#64. Customer Care portfolio - Support - Google Cloud

Explore support offerings for GCP. Prevent downtime, get more from your technology, and drive digital transformation with Google Cloud customer care.

#65. Contact Us | Wells Fargo

Make an appointment online in just a few minutes. Contact Us Internationally Customers outside of the United States can call Wells Fargo customer service toll- ...

#66. Customer Service | MEDITECH

Today, more than 2300 institutions worldwide use MEDITECH's fully integrated, interoperable EHR software to provide healthcare to the communities they ...

#67. Contact Us: Customer Service & FAQs | Fifth Third Bank

Get customer support for all your banking queries immediately. Contact Fifth Third Bank today or browse through our extensive collection of FAQs.

#68. AAdvantage customer service - American Airlines

AAdvantage customer service. Account service. Call or email AAdvantage ® account service for questions about your account or program benefits.

#69. ASOS Customer Care

ASOS Customer Service. Find answers to all your questions at ASOS Customer Care.

#70. Contact Us | Ford® Customer Service, Help & Live Chat

Need help? Find customer service & roadside assistance phone numbers, email, addresses. Also try our Live Chat for one-on-one help, plus more.

#71. Bank of America Checking & Savings Customer Service

Bank of America Checking & Savings customer service information is designed to make your banking experience easy and efficient.

#72. Contact Us & Customer Service FAQ - Lowe's

Installation Support. For questions about installations, assistance placing an in-store order or assistance ...

#73. Customer Portal - Life Insurance Corporation of India

LIC's e Services · Registration for e-Services · Online payment facilities · Policy schedule · Policy status · Bonus status · Loan status · Claims status · Revival ...

#74. What is customer service? - Entrepreneur Handbook

Customer service is the provision of service to customers before, during and after the purchase of any product. Customer service is a series of activities ...

#75. Customer Service Excellence: Home

Customer Service Excellence aims to bring professional, ... tool to help those delivering services put their customers at the core of what they do.

#76. Contact Us: Customer Service | LG USA Support

Contact LG Customer Service for Consumers. Contact Us by Online Chat or Call to Get Your Questions Answered About Product Setup, Use and Care, Repair, ...

#77. Help Center - Delta

We're here to assist. Explore common customer questions and find links to more information. ... Request Accessible Travel Services. Day of Travel.

#78. customer-service jobs - Qatar Airways Careers

Apply for customer-service jobs at Qatar Airways. Browse our opportunities and apply today to a Qatar Airways customer-service position.

#79. Customer Service Representatives - Bureau of Labor Statistics

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

#80. Find a Customer Service Center

Location Name Areas Served Address Albany Dougherty 2062 Newton Rd; Albany, GA 31701 Alpharetta Fulton 11575 Maxwell Road; Alpharetta, GA 30009 Athens Clarke 1505 US Highway 29 North; Athens, GA 30601

#81. Customer Service Jobs in All Malaysia - JobStreet

Online customer service. My Ocean Sdn Bhd. MelakaMYR 1.4K - 1.9K monthly. Rapidly growing pet product company. Extra Allowance. Career growth.

#82. Customer Service & Support - PNC

PNC offers a wide range of services for all our customers, from individuals ... As we welcome BBVA USA customers, our Customer Care Center is experiencing ...

#83. Help - Hilton

Can I bring my pet or service animal? Pet policies vary by hotel. · How do I cancel my reservation? How to cancel existing reservations for Hilton Honors and non ...

#84. Customer Service | Nordstrom

Customer Service. Track your order. Make a return. Request a price adjustment. Need Help? Check out our self-service tools to get help fast.

#85. Customer Care Number - ICICI Bank

Find here the customer care numbers of all regions for Personal banking, private banking, corporate banking, business banking and NRI banking.

#86. Customer Service Portal | Office of Child Support

The Ohio Child Support Customer Service Portal is available as both a website and mobile application providing easy, on-demand access to your case ...

#87. Freshdesk | Customer service software by Freshworks Inc

Online cloud-based customer service software providing helpdesk support with all smart automations to get things done faster.

#88. Google Play Help

How can we help you?

#89. Customer service | Online banking assistance | U.S. Bank

From business and commercial to wealth and personal banking questions, we have the information. Look inside to discover how easy it is to get help with all ...

#90. Costco Customer Service

Welcome to the Costco Customer Service page. Explore our many helpful self-service options and learn more about popular topics.

#91. Customer Support - Aramex

aramex customer service.

#92. eBay Customer Service

Find answers to your buying, selling, and account questions, or contact us for more help.

#93. Customer Services | Emirates Group Careers

Customer service is an integral part of our success as a business, from our helpful dnata and Emirates travel, check in or marhaba meet and greet agents, ...

#94. 6 Benefits of a Strong Customer Service Culture - Vocalcom

Great customer service begins with a customer-centric mindset. Brands that deliver exceptional service know that their customers are looking for great ...

#95. Contact us | Go Argos

Check your account · Message us · Call us · Write to us · SignVideo (BSL) · Customer Service · Payment methods · Aftercare · Product information.

#96. Customer Service - See Tickets

Customer Service · Order Tracker / Live Chat · Forgotten your details? · Help · Work With Us · Browse Tickets · Follow us.

#97. Customer Care | Customer Support | Nespresso USA

You have a question regarding your Nespresso capsules, machines or any other services? Our Nespresso customer care center is here to assist you any time.

#98. Manage your customer care - Info entrepreneurs

What is customer care? Understand your customers; Customer feedback and contact programs; Customer loyalty schemes; Use customer care to increase sales; How to ...

#99. Contact Xoom Customer Service

Email Address (Use your Xoom account if applicable). * Name. Receiving Country. Xoom Transaction Number. * Subject. * Description. Contact Support Form.